BREITNER
Services, customer support & spare parts –
for your filling machines/systems or
packaging machines
Reliable service and fast supply of spare parts are crucial for smooth production. Our BREITNER customer service team is at your side with expertise, experience and fast response times. Whether you need to order spare parts, have a technical query or require support with your system, you’ve come to the right place.
Use the form on this page to send your enquiry directly to our service team. This ensures that we receive all the relevant information and can process your request without delay.
Submit your enquiry now and get fast support!
With our many years of experience in packaging technology, we guarantee you a reliable supply of spare parts and customer service tailored to your individual requirements.
Advice on selecting your machine and integrating it into your production process
We create the conditions for your optimal production.
- Product
- Container
- Closure
- Production Process
We advise you on the selection of the right machine or complete production line. Many factors play a role here: the nature and consistency of the product, the shape and size of the containers and closures. In addition, there are of course the aspects of your production: output, batch size and possibly a wide variety of containers and closures, which requires quick changeovers and cleaning that is as automated as possible.
So there are many factors to consider. Take advantage of our experience.
Setup & commissioning
Installation:
Our technicians usually take care of the installation and commissioning of the system.
Our employees work hand in hand with you in many areas: when it comes to connecting to the power supply and the product to be filled. Or when the first briefing for later setup work can already take place during installation.
Commissioning:
The first containers and closures are set up jointly by our and your technicians in-house. This ensures that the changeovers that will be necessary later on will also work when our employees are no longer on site.
Our fitters go through the most important maintenance tasks together with your maintenance technician.
On request, we can accompany you on site during the start of production until all your employees are confident in operating and setting up the machine.
Smooth production operation of their machines over several years …
Remote maintenance
The system is equipped with remote maintenance technology. Under your direction, our service technician can also ‘look into’ your control system from Schwäbisch Hall if there is ever a problem. This saves time and money, and many problems can be solved in this way.
Delivery of wear and spare parts
Our machines are designed to be low-wear – only very few parts need to be replaced at longer intervals. And if something does break, we usually deliver a replacement very quickly. Even after more than 10 years …
Delivery of new format parts for new containers or closures
Over the years, new container and closure designs are constantly emerging – container design trends are also changing, and closures are taking on new functions. A machine will therefore also need new format parts during its long life cycle. We design and build new format parts for you.
Our service packages for
your BREITNER machines:
We organize reliable support. Service contracts provide your company with continuous support without you having to worry about it on an ongoing basis.
One of our service technicians will visit your premises once a year to check that everything is in order. They will probably already be familiar with your machine. Minor repairs will be carried out immediately. Your employees will receive up-to-date information on how they can further improve output by optimizing settings.
Whether it’s just a quick, free inquiry with our specialists or a very detailed consultation, we listen to you and help you further.
You can choose from three different service levels:
Service Level I: Your direct line to technical support
Get fast help, predictable costs, and priority service with the Service Level I package. Our goal: to keep your machine running reliably, without long wait times or unnecessary bureaucracy.
Your advantages at a glance:
- Technical telephone support & remote maintenance (where available)
- 12 hours of support per year included
- Fast assistance without quote approvals
- Discounted conditions compared to the standard service flat rate
- Prioritized support in the event of malfunctions or failures
- Clear costs & less administrative effort
Service Level I – efficient, transparent, and right there when you need us.
Service Level II: Complete peace of mind with planned maintenance
With Service Contract II, you benefit from all the advantages of the Service Level I package—supplemented by valuable additional services that make machine maintenance even easier and more convenient. We actively ensure that your system remains in top condition—proactively, reliably, and at no cost to you.
Your advantages at a glance:
- All services from Service Contract I included
- Annual wear part inspection by our service technicians
- Proactive appointment scheduling – we contact you and organize the on-site visit
- 3% discount on wear parts
- Short training session on request during the wear part inspection – with helpful tips & tricks for optimal operation
- All-round carefree service: We automatically create a suitable wear part offer – you don’t have to worry about a thing
Service Level II – the service package for anyone who values predictable maintenance, expert support, and worry-free machine availability.
Service Level III: Maximum security, minimal downtime
Service Agreement III offers you comprehensive support and maximum operational reliability for your system. In addition to all the services included in Service Agreement II, it also includes proactive annual maintenance, including a machine check and preventive replacement of important wear parts.
Your advantages at a glance:
- All services of the Service Level II package included
- Annual inspection and preventive maintenance by our service technicians
- Replacement of an individually compiled wear parts package
- 3% discount on wear parts and extraordinary installation work
- Maximum system availability with predictable costs
- No organizational effort – we take care of all coordination
Service Level III – for companies that value reliability, efficiency, and long-term operational safety.